FAQs
๐ What should I expect after I place my order?
Once your order goes through, youโll get a confirmation email with the details.
We aim to get everything processed within 1-2 business days.
When itโs on the move, weโll send you a tracking link so you can follow its journey to your door.
๐ช Do you have a physical store I can visit?
Right now, weโre all online โ no shopfront, just speedy delivery straight to your place.
You can browse and buy 24/7 from anywhere in Australia, and weโll get your party gear to you without the hassle of in-store shopping.
๐ What if I want to send something back?
No worries โ weโve made returns easy.
If youโd like to send something back, contact us at contact@partygadgets.com.au within 14 days of receiving your order.
As long as the item is unused and in its original condition, weโll walk you through the return process.
โ๏ธ Is it too late to make changes to my order?
If you need to tweak or cancel your order, send us a message at contact@partygadgets.com.au ASAP.
As long as your order hasnโt been packed or dispatched yet, weโll do everything we can to help. Once itโs out the door, changes arenโt guaranteed โ but get in touch and weโll try our best.
๐ฆ How can I check the progress of my delivery?
Once your order is sent, youโll receive an email with a tracking number.
Click the link any time to see the latest updates on where your package is.
If itโs taking longer than expected or something seems off, get in touch and weโll investigate right away.
๐ Why isn't my tracking info showing anything?
Sometimes it takes a little while for tracking to kick in โ usually 24 to 48 hours after you receive your shipping email.
If youโre still not seeing any updates after that window, email us at contact@partygadgets.com.au and weโll look into it for you.
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